Refund Policy
At Codecraft Studioz, we are committed to delivering high-quality web development services, with client satisfaction as our top priority. If you are not completely satisfied with our services, we’re here to assist you.
This policy explains how we collect, use, and protect customer data. It outlines your rights regarding your data and how you can control its processing.
General Refund Terms
~ Eligibility for Refunds: Refunds are available only for specific services under certain conditions. Services that have already been completed and approved by the client are not eligible for refunds.
~ Timeframe: Refund requests must be submitted within 10 days of the payment date. Refunds requested after this period will not be considered.
~ Communication: All refund requests must be submitted in writing to info@codecraftstudioz.com with a detailed explanation of the reason for the request.
Refund Conditions
~ Initial Consultation Fees: Fees paid for initial consultations are non-refundable.
~ Project Deposits: Deposits made to begin a project are generally non-refundable, as they secure your booking in our schedule and cover initial project planning and administrative costs.
~ Custom Development Projects: Refunds for custom development projects are considered on a case-by-case basis. If work has already commenced, refunds will be prorated based on the amount of work completed.
~ Subscription Services: For subscription-based services, refunds will be issued only for unused full months. No partial month refunds will be granted.
~ Maintenance Packages: Refunds for maintenance packages will be prorated based on the number of months remaining, minus any work already completed.
Non-Refundable Services
~ Completed Work: Once a project phase or milestone is completed and approved by the client, refunds will not be issued for that portion of the work.
~ Third-Party Services: Any third-party services, such as hosting, domain registration, or software licenses purchased on behalf of the client, are non-refundable.
~ Emergency Services: Fees for emergency or rush services are non-refundable due to the immediate allocation of resources.
Refund Conditions
If a dispute arises regarding our services or this refund policy, clients are encouraged to contact us directly to resolve the matter. If a resolution cannot be reached, disputes may be addressed through mediation or arbitration, as agreed upon by both parties.
Policy Changes
Codecraft Studioz reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately.
Contact Us
In case of a refund, all design rights will revert to Codecraft Studioz. You will no longer be allowed to use any version of the design provided by the company.